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Highlights from the inaugural virtual Salesforce Live, Australia & New Zealand 2020

20th August 2020

Author Dan McBeth

Something so strong – we’re all on a path forward, together

It was with great excitement that I – and a great number of the Davanti team (from across our respective home and work offices) – tuned in yesterday for Salesforce’s very first virtual livestream event, Salesforce Live Australia & New Zealand.

What awaited us was an action-packed afternoon of inspirational sessions focused on the path forward and the ways in which we can all build – and help our customers to build – business and community resilience. There’s always an underlying theme in Salesforce events, and this year was no different. Given the current times, there was a real focus on how technology and digital can be used to support our communities and our businesses in stabilising, reopening and starting to grow again in the new normal.

Salesforce’s Work.com featured prominently, with its focus on helping organisations to plan their response journey (you can download the playbook here).

The event was also full of transformative stories from inspiring local Trailblazers, which is always a real highlight. It was fantastic to hear so many incredible leading Kiwi organisations sharing their practical learnings on how they’re using technology to connect with customers, partners and employees in innovative new ways – a showcase of Kiwi ingenuity at its finest!

Right off the bat in the keynote, it was great to hear from Rachael Powell, Xero’s Chief Customer Officer about Xero’s range of innovative responses for small businesses during COVID. This was followed by a full session with Nigel Piper, Executive General Manager of Customer Experience at Xero on how their Xero Central Community served as a gateway to news and other resources to help customers manage through their COVID response.

 

Other stand-out customer sessions and takeaways for me were:

Hearing about Oranga Tamariki’s Caregiver Recruitment and Support journey.

A real highlight for me was hearing Denise Fox and Sarah Yeoman talking through the partnership they built together, to deliver a case and care system to manage the caregiver experience on the Salesforce platform, navigating legislative changes, standing up of a new service and working with a new delivery methodology.

A focus on Quote to Cash customer stories.

Quote to Cash continues to grow hugely in New Zealand, and it was awesome to see Waste Management, Trustpower and EROAD heralded for the Trailblazers they are in this space.

Hearing how Scouts New Zealand is using the Customer 360 Platform to connect and grow their online community.

Joshua Tabor, CEO of SCOUTS New Zealand, shared how his organisation has leveraged the Salesforce Customer 360 Platform to bring 11,000 users online within five working weeks. Scott shares the story of the steps SCOUTS New Zealand has taken to digitally transform a traditionally face-to-face-organisation, helping to create a safe and engaging online community where members can collaborate, learn and grow.

It was also great to see our sister company, Isobar’s ANZ CEO, Eric Hollander, talk about how to create a high-performance culture in a digital world – a great session for anyone that is seeking to make the most of Salesforce from a people point of view.

As expected, Crowded House closing out the keynote was a real highlight – five artists across five locations and three continents. And, given Salesforce Live’s theme of resilience and recovery, Something so Strong seemed like a very fitting theme song for the day, and for all businesses as we all plan our path forward, together.

 

A number of the sessions highlighted above are available to watch on demand. If you missed out on these, or any of the other great sessions, you can access the recorded sessions here at your leisure.

 

Dan McBeth is Davanti’s GM Emerging Services & Alliances

Dan McBeth