Staying close to customers with virtual queue management and contact tracing
13th August 2020
Author Dan McBeth
A queue management and contact tracing app to help your organisation get Level 2 ready in days (not weeks or months…)
Introducing a ready-to-go as-a-service app to simply and easily manage your customer queue management and contact tracing needs.
In conversations with our customers during lockdown earlier this year we saw a real need for organisations to quickly be able to balance a pressing need to comply with very real and stringent rules for contactless interaction and social distancing, while also continuing to deliver a great experience to their customers as they prepared for Level 2.
The other thing that we heard loud and clear was that we all needed to be ready to do these things – comply, communicate, connect and contact trace – right now.
To meet this need, we designed a ready-to-go as-a-service app to help organisations meet these needs quickly, simply and inexpensively.
Over the Level Four lockdown, it was a real privilege for us to be able to work with a number of iconic New Zealand organisations – such as Briscoes, Rebel Sport, and AA – implementing our queuing app to help them deliver great – and safe – customer experiences as we all navigated a new reality.
Briscoes was one of the first New Zealand organisations to launch the virtual queueing app in May this year across its 87 Briscoes and Rebel Sport stores nationwide. You can find out more about Briscoes’ journey here.
It’s always been our job in life to help our customers get closer to their customers, and to get them to a solution fast – and there’s certainly no time like the present for us to help organisations to do this, and in very new ways!
It has been hugely rewarding to work with a number of organisations like Briscoes, Rebel Sport and the AA to get these solutions up and running in record time, tailoring them to specific needs quite literally on the fly, and to see the solution in use today.
If you have a need to move fast to support and stay close to your customers as we prepare to operate at increased alert levels, we’re here to help.
You can find out more about the app below. Alternatively, reach out to me here, or email us at email@example.com.
Queue Management and Contact Tracing app
What is it?
The Queue Management and Contact Tracing app provides a highly configurable, simple and inexpensive omnichannel platform for businesses needing to closely manage social distancing and contactless customer service, today and in the weeks and months to come.
The app gives you a real-time view of your customers in – or outside – your stores. It’s ready to go and delivered as-a-service for simple and quick management and set-up, and it also has the flexibility to be quickly customised (in a matter of minutes or hours) to meet any specific requirements you or your customers may have.
What will it give you?
It’s accessible where, when and how you and your customers need it
Recognising the differing needs of New Zealand businesses based on the customer bases they serve, the platform has been built to allow queue registration across multiple channels – Web, mobile, QR quick links and SMS.
A dashboard and reporting for meaningful insights
The at-a-glance view provides real-time visibility across all different stores and insights on incoming and outgoing foot traffic. It allows you to take any necessary actions around staff allocation and wait/service times.
It allows you to start the process of collecting key data immediately, and provides accurate time stamping for customer visits to assist with Contact Tracing efforts.
SMS-triggered alerts to help you deliver an exceptional customer experience
This solution helps your customers minimise their wait times by letting them know estimated wait times and notifying them when they are able to enter the store.
For more information:
Dan McBeth is Davanti’s Head of Salesforce