Revolutionising customer engagement
Helping organisations rethink how they stay ahead by reaching and engaging their customers how, where and when they want.
In a Nutshell
Organisations now need to be open for business through every channel their customers and communities use. But they need to do this in a meaningful and sustainable way. Davanti’s customer engagement team are a diverse group of seasoned subject matter experts who will help you design and build the strategies, operating models, services, skills and technology you require to put your customers at the heart of everything that you do.
Contact Centre Strategy
Davanti assists organisations to enhance their contact centre delivery to meet demanding business objectives. This includes optimising sales and service encounters to improve customer engagement and aligning service delivery to bring alive an organisation’s strategy and values. We achieve this through combining our wealth of experience with a business first approach to consider change in people, process and technology.
Customers first. Davanti helps organisations build consensus on how they will engage with and put customers at the heart of the organisation. We work in partnership with clients to develop realistic, achievable plans to accomplish the change required to enable this outside-in vision.
Channel Strategy and Operating Model
Davanti has a proven track record designing strategies to support multi-channel customer interactions and developing customer centric journeys in complex organisations. We work with client’s to understand how best to manage customer activities in different channels of choice and then design operating models for organisations to enable these interactions at scale.
Want to accelerate change for your business? Get in touch with us and see how we can help you.