Strategic Thinking

We assist organisations to create strategies to win and help them shape their future. We do this by providing insight borne out of analysis and modelling and by applying fresh thinking and pragmatic approaches.

In a Nutshell

Organisations now need to be open for business through every channel their customers and communities use. But they need to do this in a meaningful and sustainable way. Davanti’s customer engagement specialists are a diverse group of seasoned subject matter experts who will help you design and build the strategies, operating models, services, skills and technology you require to put your customers at the heart of everything that you do.

Customer Strategy

Customers first. Davanti helps organisations build consensus on how they will engage with and put customers at the heart of the organisation. We work in partnership with clients to develop realistic, achievable plans to accomplish the change required to enable this outside-in vision.

Customer Strategy
Channel Strategy and Operating Model

Channel Strategy and Operating Model

Davanti has a proven track record designing strategies to support multi-channel customer interactions and developing customer centric journeys in complex organisations. We work with client’s to understand how best to manage customer activities in different channels of choice and then design operating models for organisations to enable these interactions at scale.

Business case development

Strategic change requires a business case to support implementation. We create models to clearly articulate benefits and financial outcomes, quantified against implementation costs and ongoing opex baseline changes. Our business cases factor in phasing and sensitivity analysis to give confidence in the financial basis for the decision.

Business case development
Options Analysis & Feasibility Studies

Options Analysis & Feasibility Studies

Robust strategy is built upon the identification and testing of possible options and scenarios. We are experienced in creating, structuring and assessing options as part of strategy development or implementation. We ensure decisions are based on thorough analysis and trade-offs that are understood.

Want to accelerate change for your business? Get in touch with us and see how we can help you.

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